dk132 Privacy Policy

1 Introduction

This Privacy Policy ("Policy") describes how dk132 ("dk132", "we", "us", "our") collects, uses, stores, shares, and protects the personal data of individuals ("Player", "User", "you") who access and use the dk132 platform at https://dk132.io, including all associated games, sports betting markets, account services, payment facilities, promotional offers, and customer support channels.

dk132 is committed to handling all personal data responsibly, in accordance with internationally recognised data protection principles. We process personal data only for legitimate, clearly defined purposes, and we take all reasonable technical and organisational steps to keep that data secure at all times.

By registering a dk132 account or otherwise accessing the platform, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal data as described herein. If you do not agree to this Policy, you must not register or use the dk132 platform.

2 Data We Collect

dk132 collects personal data from you directly (when you register, deposit, or contact support) and automatically (through your use of the platform). The categories of data we collect are described below.

2.1 Registration & Identity Data

• Full legal name as it appears on your government-issued identification document.
• Date of birth (collected to verify you are aged 21 or older).
• Email address and mobile phone number.
• Residential address (city, district, and country — we serve players across Bangladesh including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh).
• Username and encrypted password.

2.2 Identity Verification (KYC) Documents

• Copy of a government-issued photo identification document: National ID card, passport, or driving licence.
• Proof of address document (e.g., bank statement or utility bill issued within the past three months).
• Selfie photograph for biometric verification purposes, where required.

2.3 Payment & Transaction Data

• Mobile wallet account identifiers (bKash, Nagad, Rocket, Upay) — account numbers only, never PIN or password.
• Bank account details for players using direct bank transfer (Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank).
• Transaction history: deposit amounts, withdrawal amounts, dates, and transaction reference numbers, all denominated in Bangladeshi Taka (৳).

2.4 Gaming & Betting Activity Data

• Game session logs: games played, bets placed, wagers, wins, losses, and session duration.
• Sports betting history: markets selected, stake amounts, odds accepted, and settlement outcomes for cricket (BPL, IPL, T20 World Cup, Bangladesh Tigers), football, kabaddi, and other available markets.
• Bonus and promotion participation records.

2.5 Technical & Device Data

• IP address and geolocation data (city-level).
• Device type, operating system, and browser type and version.
• Session timestamps, page views, and click-path data.
• Cookie identifiers and similar tracking technology data (see Section 6).

2.6 Communications Data

• Content of emails and support messages exchanged between you and the dk132 support team.
• Records of responsible gaming requests, self-exclusion applications, deposit limit changes, and cooling-off period activations.

3 How We Use Your Data

dk132 uses the personal data described in Section 2 for the following specific and clearly defined purposes:

dk132 does not use your personal data for automated decision-making that produces significant legal effects without human oversight. Where automated tools are used (e.g., fraud scoring or responsible gaming alerts), a human agent reviews flagged cases before any account action is taken.

4 Legal Basis for Processing

dk132 processes your personal data on the following legal bases, depending on the specific purpose of processing:

• Contract performance: Processing necessary to fulfil our obligations to you under the dk132 Terms & Conditions — including registering your account, processing payments, and delivering gaming services.
• Legal obligation: Processing required to comply with anti-money laundering (AML) regulations, age verification requirements, and other mandatory legal obligations applicable to online gaming operators.
• Legitimate interests: Processing necessary to pursue our legitimate business interests, such as fraud prevention, platform security, responsible gaming monitoring, and improving the quality of our services — provided these interests do not override your fundamental privacy rights.
• Consent: Processing for optional purposes such as personalised promotional communications, where we have obtained your explicit consent. You may withdraw consent at any time by contacting [email protected].

5 Data Sharing & Disclosure

5.1 Trusted Service Providers

dk132 shares personal data with carefully selected third-party service providers who assist us in operating the platform. These providers are contractually bound to process your data only on our instructions and to maintain appropriate security standards. They include:

• Payment processors: bKash, Nagad, Rocket (Dutch-Bangla Bank), Upay, and supported Bangladeshi banks for the purpose of processing deposits and withdrawals.
• Identity verification providers: Third-party KYC and AML compliance partners used to verify your identity documents and screen against sanctions lists.
• Game providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Ezugi, Spribe, and other certified studios who supply games to the dk132 platform. Game providers receive only the session and stake data necessary to deliver game outcomes — they do not receive your full identity or payment data.
• Hosting and infrastructure providers: Cloud and server infrastructure providers who store platform data under secure, encrypted conditions.
• Customer support software providers: Tools used to manage support ticket communications.

5.2 Legal and Regulatory Disclosure

dk132 may disclose your personal data to law enforcement authorities, regulatory bodies, or licensing authorities where required to do so by applicable law or lawful order. In such cases, dk132 will disclose only the minimum data necessary to satisfy the legal requirement and will notify you of the disclosure where permitted by law.

5.3 Business Transfers

In the event of a merger, acquisition, or sale of all or substantially all of dk132's business assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and the applicable privacy terms before the transfer takes effect.

5.4 No Sale of Personal Data

dk132 does not sell, rent, exchange, or otherwise transfer your personal data to any third party for their own commercial purposes, including advertising or marketing, under any circumstances.

6 Cookies & Tracking Technologies

6.1 What Are Cookies?

Cookies are small text files stored on your device by your web browser when you visit a website. dk132 uses cookies and similar technologies (such as local storage and session tokens) to ensure the platform functions correctly and to improve your experience.

6.2 Types of Cookies We Use

• Strictly necessary cookies: Required for the platform to function. These include session authentication tokens that keep you logged in during your gaming session and security cookies that protect against cross-site request forgery. You cannot opt out of these cookies while using dk132.
• Performance & analytics cookies: Used to understand how players navigate and interact with dk132, helping us identify performance bottlenecks and improve page load times. Data collected by analytics cookies is aggregated and anonymised.
• Preference cookies: Remember your platform settings and preferences (e.g., language selection, preferred game category) to provide a more personalised experience on return visits.

6.3 What We Do Not Use

dk132 does not use third-party advertising cookies, cross-site tracking pixels, or social media tracking scripts. Your browsing activity on dk132 is not shared with advertising networks.

6.4 Managing Cookies

You can manage, disable, or delete cookies through your browser settings at any time. Please note that disabling strictly necessary cookies may prevent certain features of the dk132 platform from functioning correctly. Refer to your browser's help documentation for instructions on managing cookies.

7 Data Retention

dk132 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, unless a longer retention period is required or permitted by law. The following retention periods apply:

Following the expiry of the applicable retention period, dk132 will securely delete or anonymise your personal data in a manner that prevents reconstruction of your identity.

8 Data Security

dk132 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, alteration, or disclosure. These measures include:

• Transport-layer encryption: All data transmitted between your device and dk132 servers is protected by 256-bit SSL/TLS encryption.
• At-rest encryption: Sensitive personal data stored on dk132 servers — including identity documents, payment account references, and KYC records — is encrypted at rest using AES-256.
• Access controls: Access to personal data within dk132 is restricted on a strict need-to-know basis. Only personnel whose roles require access to specific data categories are granted the relevant permissions.
• Password security: Player passwords are stored using one-way cryptographic hashing. dk132 staff cannot view your plain-text password at any time.
• Infrastructure security: dk132 servers are hosted in secure data centres with physical access controls, intrusion detection systems, and 24/7 monitoring.
• Penetration testing: dk132 conducts regular independent security assessments and vulnerability testing of the platform infrastructure.

9 Your Data Rights

Registered dk132 players have the following rights with respect to their personal data. To exercise any of these rights, contact the dk132 support team at [email protected] with the subject line "Data Rights Request". We will respond within 30 calendar days Bangladesh Standard Time (BST, UTC+6).

Please note that certain data rights are subject to exceptions where processing is required by law (for example, AML and KYC record-keeping obligations may prevent immediate deletion of some data categories). dk132 will clearly explain any such limitations in our response to your request.

10 Children's Privacy

The dk132 platform is strictly intended for adults aged 21 years and older. We do not knowingly collect personal data from any individual under the age of 21. Age verification is a mandatory step during the account registration process, and identity documents are checked to confirm eligibility.

If dk132 becomes aware that personal data has been collected from a person under the age of 21, we will immediately suspend the associated account, delete the data as quickly as technically and legally feasible, and retain only the records required by law to demonstrate that the underage account was identified and closed.

If you are a parent or guardian and believe that a minor in your care has registered on dk132, please contact us immediately at [email protected] with the subject line "Underage Account Report". We treat all such reports as high-priority and will act within 24 hours Bangladesh Standard Time.

11 International Data Transfers

dk132 is operated under an international gaming licence. As a result, some of your personal data may be transferred to and processed in countries outside Bangladesh where dk132's servers, data processors, or service providers are located.

Where such international transfers occur, dk132 ensures that appropriate safeguards are in place to protect your personal data to a standard equivalent to that described in this Policy. These safeguards may include:

• Contractual data processing agreements incorporating internationally recognised standard contractual clauses for data transfers.
• Transfers to countries that maintain data protection standards recognised as adequate by international bodies.
• Technical security measures (encryption, access controls) applied consistently regardless of data location.

If you would like further information about the specific safeguards applied to any international transfer of your data, please contact [email protected].

12 Third-Party Links & Services

The dk132 platform may reference or display information about third-party services such as payment partners (bKash, Nagad, Rocket) and game studios (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi). These third-party services operate under their own separate privacy policies, which dk132 does not control.

When you transact with a payment provider such as bKash or Nagad, you are interacting directly with that provider's platform and systems. dk132 encourages you to review the privacy policies of any third-party services you use in connection with your dk132 account. dk132 accepts no responsibility or liability for the data practices of third-party providers.

13 Updates to This Policy

dk132 reserves the right to update or amend this Privacy Policy at any time in response to changes in applicable law, regulatory requirements, platform features, or our internal data handling practices. The "Last Updated" date at the top of this page will always reflect the date on which the most recent revision was made.

Where a policy update is material — meaning it significantly changes the way we collect, use, or share your personal data — dk132 will notify registered players by email at least 14 days before the updated policy takes effect. Continued use of the dk132 platform after the effective date of any update constitutes your acceptance of the revised Policy.

We encourage all players to review this Privacy Policy periodically to stay informed about how dk132 protects your data. The current version of this Policy is always accessible at https://dk132.io/privacy-policy.

14 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way dk132 handles your personal data, please contact the dk132 Data Privacy team using the details below. All privacy-related communications must be submitted in English. dk132 aims to acknowledge all data privacy inquiries within 24 hours and provide a full response within 30 calendar days, Bangladesh Standard Time (BST, UTC+6).

• Email: [email protected]
• Subject Line for Data Rights Requests: "Data Rights Request"
• Subject Line for Underage Account Reports: "Underage Account Report"
• Subject Line for General Privacy Queries: "Privacy Policy Enquiry"
• Response Time: Within 30 calendar days (Bangladesh Standard Time, UTC+6)
• Operating Hours: 24 hours a day, 7 days a week